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Product · Reactivation

Wake up dormant customers.

Detect customers who haven't booked in N months and run multi-touch sequences across voice, SMS and email — until they re-engage or opt out.

A typical sequence

Three touches, three channels, in their language.

TOUCH 01 · DAY 0

Soft SMS

"Hey Marc — it's been 14 months since your last tune-up. Want me to grab a slot?"

TOUCH 02 · DAY 4

Personal call

Trilingual voice agent calls if SMS goes unanswered. Offers two specific slots.

TOUCH 03 · DAY 11

Email + offer

Final touch with a $25 loyalty discount. Logged as fulfilled — no further outreach.

OUTCOME

Booked or rested

Booking syncs to your CRM. Or the customer is marked "rested for 12 months".

Knobs

Tune the cadence to your business.

Dormancy threshold

Configurable per service type — 6 months for HVAC tune-ups, 24 months for major plumbing.

Channel order

SMS-first for younger customers, voice-first for older. We test and report.

Opt-out memory

A "no" sticks for 12 months by default. Configurable per channel.

Offer ladder

Optional discount escalation — none → $25 → free assessment.

Quiet hours

No outreach during dinner, statutory holidays, or the customer's set quiet window.

Re-engagement target

Set a target re-book rate; we tune scripts and pacing to hit it.

Private beta · spots open

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Free for 90 days. Direct line to the founders. Help shape the platform.

Reactivation — Wake up dormant customers · Kolekt