Wake up dormant customers.
Detect customers who haven't booked in N months and run multi-touch sequences across voice, SMS and email — until they re-engage or opt out.
Three touches, three channels, in their language.
Soft SMS
"Hey Marc — it's been 14 months since your last tune-up. Want me to grab a slot?"
Personal call
Trilingual voice agent calls if SMS goes unanswered. Offers two specific slots.
Email + offer
Final touch with a $25 loyalty discount. Logged as fulfilled — no further outreach.
Booked or rested
Booking syncs to your CRM. Or the customer is marked "rested for 12 months".
Tune the cadence to your business.
Dormancy threshold
Configurable per service type — 6 months for HVAC tune-ups, 24 months for major plumbing.
Channel order
SMS-first for younger customers, voice-first for older. We test and report.
Opt-out memory
A "no" sticks for 12 months by default. Configurable per channel.
Offer ladder
Optional discount escalation — none → $25 → free assessment.
Quiet hours
No outreach during dinner, statutory holidays, or the customer's set quiet window.
Re-engagement target
Set a target re-book rate; we tune scripts and pacing to hit it.
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