Anonymized scenario · composited from Kolekt beta telemetry.
Roofing & landscaping · Tampa, FL
A 10-person roofing crew in Tampa serving an EN/ES market.
10 crew · EN+ESENES
Before Kolekt
calls210/wk storm
missed47%
es handoffmanual
After Kolekt
calls210/wk storm
missed6%
es handoffinstant
"Half our calls are Spanish. Generic AI mangles names. Kolekt gets 'Hialeah' right the first time."— Co-owner
The rollout
What the first 90 days looked like.
Week 1
US Latino Spanish voice tuned, ServiceTitan calendar, storm-event SMS opt-in.
Month 1
Hurricane Ida aftermath: 412 calls in 72h, 100% answered, 138 inspections booked.
Month 3
ES booking rate matches EN within 1%. No trilingual receptionist hire needed.
Private beta · spots open
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