Anonymized scenario · composited from Kolekt beta telemetry.
Plumbing · Laval, QC
A 6-tech plumbing shop in Laval that runs emergency + scheduled work.
6 techsFR-CAEN
Before Kolekt
calls180/wk
missed52%
dson/a
revenue lost est$8,400/mo
After Kolekt
calls180/wk
missed4%
booked lift+38%
avg pickup2.1s
"They called at 11pm with a burst pipe. We picked up. That used to be a missed job."— Owner-operator
The rollout
What the first 90 days looked like.
Week 1
Twilio number ported, FR-CA voice tuned, Jobber calendar connected. 24h to first answered call.
Month 1
47 emergency leak calls captured outside business hours. 31 booked same-day. 9 escalated to on-call.
Month 3
Inbound miss rate from 52% → 4%. Outbound reactivation campaign brought back 14 dormant 12mo+ customers.
Private beta · spots open
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