Anonymized scenario · composited from Kolekt beta telemetry.
HVAC · Hamilton, ON
A 12-tech residential HVAC contractor in Hamilton with seasonal volume swings.
12 techsEN
Before Kolekt
calls420/wk peak
missed38%
booking rate22%
revenue lost est$22,000/mo peak
After Kolekt
calls420/wk peak
missed6%
booking rate54%
avg pickup1.8s
"July heat wave used to be a 14-hour day on the phones. Now the phones answer themselves."— Operations manager
The rollout
What the first 90 days looked like.
Week 1
HubSpot connected, ServiceTitan calendar sync, 4 service tiers loaded into the knowledge base.
Month 1
Tune-up campaign to 2,400 contacts: 41 booked, $48k pipeline.
Month 3
Booking rate from 22% → 54%. After-hours calls up 6× — captured every one.
Private beta · spots open
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