Anonymized scenario · composited from Kolekt beta telemetry.
Clinics & dental · Toronto, ON
A 3-dentist family practice in Toronto with PHIPA / PIPEDA obligations.
3 dentistsEN
Before Kolekt
calls180/wk
missed24%
no show rate14%
After Kolekt
calls180/wk
missed3%
no show rate6%
"PHIPA compliance was the gate. Once the BAA-equivalent was signed we moved fast."— Practice manager
The rollout
What the first 90 days looked like.
Week 1
Dentrix integration, PHIPA-compliant data handling, no audio retention.
Month 1
Reminder cadence (T-72h, T-24h, T-2h) cut no-shows by 57%.
Month 3
Front desk redirected to in-clinic patient experience.
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