A 3-dentist family practice in Toronto with PHIPA / PIPEDA obligations.

3 dentistsEN

Before Kolekt

calls180/wk

missed24%

no show rate14%

After Kolekt

calls180/wk

missed3%

no show rate6%

"PHIPA compliance was the gate. Once the BAA-equivalent was signed we moved fast."
— Practice manager

The rollout

What the first 90 days looked like.

Week 1

Dentrix integration, PHIPA-compliant data handling, no audio retention.

Month 1

Reminder cadence (T-72h, T-24h, T-2h) cut no-shows by 57%.

Month 3

Front desk redirected to in-clinic patient experience.

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