Legal
AI & Call Recording Disclosure
Kolekt is an AI agent. Every call it answers opens with a disclosure. The exact wording varies by Canadian province because consent law does.
Last updated: 2026-04-25
Working draft
Kolekt is in private beta. This document is a working draft and will be reviewed by Growthify Ltd's legal counsel before any customer data is collected. Operators considering Kolekt for regulated workloads should request the executed version when it issues.
The core disclosure
Every Kolekt call opens with a statement that the caller is speaking with an AI receptionist on behalf of the operator and that the call may be recorded for service quality and record keeping. The disclosure precedes any data collection from the caller.
Province-by-province handling
Canadian provinces differ on call-recording consent. Kolekt handles each appropriately:
- Federal (PIPEDA jurisdictions)— disclosure satisfies notice requirements; explicit consent captured for sensitive personal information.
- Quebec (Law 25)— disclosure includes notice that an automated decision-making system is in use, with the caller's right to request a human.
- British Columbia (PIPA)— two-party consent model; disclosure paired with explicit recording consent prompt.
- Alberta (PIPA)— disclosure satisfies provincial consent expectations.
- Other provinces— federal PIPEDA disclosure applies; per-province uplift handled on operator request during onboarding.
Right to a human
A caller may request a human at any point during the call. Kolekt handles this in one of two ways depending on the operator's configuration: live transfer to a designated phone number, or message capture with priority callback within the operator's stated response window.
Recording retention and access
Recordings are retained for twelve months by default and then deleted. Operators can request shorter or longer retention windows (subject to legal limits). Callers can request access to their own call recording via the operator.
Outbound calls
Outbound calling ships in v1.5. Outbound disclosures will follow CRTC Unsolicited Telecommunications Rules and DNCL screening, and will include the operator's identity, the purpose of the call, and a clear opt-out path.
Updates to this disclosure
Operators are notified of material changes to this disclosure by email, and the updated text is effective on the next call after the operator confirms.